Refund Policy

Return & Refund Policy

Return Window: You may return any product within 7 days of delivery. All products are eligible for return within 7 days from the date of delivery. Returns are accepted for both defective and non-defective products.

1. MANUFACTURING DEFECTS

We offer full refunds within 7 days of delivery for products that have manufacturing defects. If you believe your item is defective, please contact us at ask@rpishop.in with your order number and invoice number. Once we verify the defect, we will initiate the refund process.

2. WRONG ITEM DELIVERED

In the rare event that you receive the wrong item, we will issue a full refund. Please contact us immediately at ask@rpishop.in with your order number and invoice number, and we will arrange for the return and refund process.

3. WRONG SIZE ORDERED

If you accidentally order the wrong size, we offer a replacement service within 7 days of delivery. However, please note that the customer is responsible for any additional shipping costs incurred for the replacement. Please contact us at ask@rpishop.in with your order number and invoice number to arrange for the replacement.

4. EXCHANGES

We accept exchanges for all products within 7 days of delivery. Contact us at ask@rpishop.in with your order number to initiate an exchange.

5. RETURN METHOD

Returns are processed by mail. The customer is responsible for return shipping costs. Please ensure items are returned in their original packaging and condition.

6. REFUND PROCESSING

Refunds are processed every Tuesday and Friday. Before processing any refund, we will verify that the returned goods are in intact condition. Once verified, we will initiate the refund to your original payment method within 2 business days.

  • Please ensure that the returned items are in their original packaging and condition.
  • We reserve the right to refuse refunds if the returned items are damaged due to negligence or misuse.
  • No restocking fees apply.

Summary

Return Window 7 days from delivery
Return Method By mail
Return Shipping Cost Customer responsibility
Restocking Fee None
Refund Processing Time 2 business days
Exchanges Accepted within 7 days
Product Condition New and slightly used accepted

For any refund-related inquiries or to initiate a return, please contact us at ask@rpishop.in with your order number and invoice number. Our customer service team will be happy to assist you.

Factory Address:
Survey No. 49, Plot No. 31
Banganga Park, Village: Vad Vajdi
METODA GIDC - RAJKOT - 360021

  • Gujarat GSTIN Number: 24AARFR5584M1ZC
  • Maharashtra GSTIN Number: 27AARFR5584M1Z6
  • Karnataka GSTIN Number: 29AARFR5584M2Z1
  • MSME Number: UDYAM-GJ-20-0162711
  • ISO 9001:2015 Certified Company